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The Balance of Excellence
by Carl Klemm
The former head of Toyota plants reveals the Top Management Role blueprint that will get you off to a flying start.

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The speed, extent and sustainability of progress in any organisation depends almost entirely upon the ownership and actions of us, its top management team.
Excerpt from The Balance of Excellence
Focusing purely on business needs provides good short-term benefits. The management team work hard to improve performance and eliminate problems themselves. They tackle the issues which bring the big results.
Excerpt from The Balance of Excellence
At the ‘Proactive’ level of maturity, the application of structured and targeted kaizen adds value, and continuous improvements in standards and expectations will be achieved.
Excerpt from The Balance of Excellence
The move from Reactive to Stabilising is a major change. It brings many concrete business benefits in terms of safety, customer satisfaction, quality, delivery on time and, as a result, costs.
Excerpt from The Balance of Excellence
The top team will need to meet frequently to make the visualisation. Daily, at a fixed time, is the best. Ad hoc meetings are not very effective and convey the wrong priorities.
Excerpt from The Balance of Excellence
As with everything, success or failure comes down to the details. What elements are really important in the way the tool is applied? It is worthwhile going through each of the major steps of PPS to make them clear.
Excerpt from The Balance of Excellence